B2B loyalty isn’t just about points, rebates, or repeat purchases; it’s about building strategic relationships that deliver measurable business outcomes.  The B2B Buyer Loyalty Index 2025 from SAP Emarsys highlights what we’ve long observed: B2B buyers today expect personalisation, seamless experiences, and tangible value just like consumers. They’re quick to switch suppliers if those expectations aren’t met.  At Arktic Fox, we’ve been deep diving into best-in-class B2B loya

On the 28th October, more than 120 brand leaders, marketers and retail experts gathered in South Melbourne for Australia’s first-ever Digital Shelf Future Forum, a day designed to explore how brands can stay discoverable, relevant and competitive in an era of constant change.  Hosted by Arktic Fox and  Six Degrees Executive , and proudly supported by SAP Emarsys , Salsify and MikMak , the event brought together some of the Australia’s sharpest minds to tackle the forces resh

A video posted at 9pm becomes the reason shoppers rush to Coles the next morning. A skincare routine sparks demand for a once-niche...

Today, most Australians are enrolled in at least one loyalty program, with the average shopper belonging to 10.2 programs (when promoted). Yet despite this appetite, engagement lags with only 51% of shoppers stipulating that they are active across all the programs they’ve joined – according to the For Love or Money 2025 report by Adam Posner. The report identified 76 programs in Australia (with many more beyond that), underscoring just how crowded the loyalty space has become

In the race to stay ahead of changing customer expectations, brands have been on an ongoing buying spree and marTech stacks keep growing....

Once upon a time, content was a one-and-done exercise. You wrote a web page, designed a campaign asset, and pushed it out to the world....